Podcast

25 Tips for Facilities Transformation

This year, ServiceChannel commemorates its 25th anniversary. To celebrate, we’ve put together 25 of the most interesting tips for facilities transformation from some of our guests over the past three seasons.

The Jobs AI Won’t Displace

With Frankie Costa, CEO of Helios Service Partners

Frankie dives into the shifting landscape of the trades; from business transformation to talent management to new technology. He also shares how promoting trades as an important employment opportunity can have a massive impact.

A Spotlight on the Power of Trades

With Jackie Aubel, host of “Toolbox for the Trades” podcast

Jackie discusses the often-overlooked value of contractors, as well as the PR challenges facing the facilities industry. It’s critical to emphasize the importance of trades, and to attract talent with not only wages, but top-notch company culture.

Top Service Innovations in Hospitality

With Caitlin Wischermann Ornitz, VP Strategy at Champagne Hospitality

Caitlin describes how the hospitality industry can innovate for the guest of the future. Her insight on building true connections between locations, guests, and locals contains wisdom for leaders in all consumer-facing industries.

Solving the Skills Gap With VR

With Doug Donovan, CEO and Founder of Interplay Learning

Brands everywhere are struggling to compete due to a shortage of skilled workers. Doug discusses how to make skills and trade training more accessible to address this monumental, cross-industry challenge.

Redefining A Category Through A Hospitality Mindset

With Allison Turner, SVP of Real Estate and Development at Bond Vet

Allison talks about why loyalty looks like hospitality, the importance of beautiful spaces in retail healthcare, and how to achieve brand consistency across your locations.

The New Horizon of Retail Sustainability and Profitability

With Joshua Witte, Director of Energy, Sustainability, and ESG at Dollar Tree Stores

Josh discusses how brands are now expected to adopt the principles of their customers, and why that is driving leading companies to invest in technology to drive sustainability and environmental stewardship.

Season 2 Recap: From AI to Robotics, The Future is Already Here

Elevating Brick and Mortar Season 2 Recap

Let’s look back on Season 2 of Elevating Brick and Mortar, where guests had plenty to say about upcoming tech advancements that elevate the customer experience.

High Impact Brands Embrace Sustainability and Community

With Leigh Pearson, Sr. Director of Facilities, Sustainability, Sourcing, & Procurement at Staples Canada

In this episode, Leigh explains how to make a meaningful impact through sustainability and energy efficiency. She also describes how authenticity and empathy align with professional success.