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  • Driving Brand Loyalty by Bringing Quality to Convenience

    With Tom Sansoucy VP, Facilities, EG America

    What’s one of the most effective ways to take care of your customer? Taking care of your facilities team. Our guest today is an authority on how to do just that.

    This episode features an interview with Tom Sansoucy, VP of Facilities at EG Group America. EG Group is the fifth largest C-store network in the country. Brands in the EG Group Family consist of Cumberland Farms, Certified, Fastrac, Kwikshop, and Loaf ‘n Jug. Prior to the acquisition by EG Group, Tom was the Director of Facilities Support at Cumberland Farms. Before that, Tom served as the Director of Client Services at ServiceChannel. He began his career as a petroleum service technician.

    On this episode, Tom discusses the importance of taking care of your technicians, creating both convenience and value for travelers. Plus, how he balances working hard with working smart.

  • Maintaining a Billion Dollar Asset Fleet

    With RJ Zanes, Senior Director, Facilities Maintenance at Sam’s Club

    Taking great care of an asset fleet is a direct way to drive customer loyalty. This episode features an interview with RJ Zanes, Senior Director of Facilities Maintenance at Sam’s Club. Prior to Sam’s Club, RJ held operations roles at JLL, Daifuku, JBT Aerotech. On this episode, RJ discusses maintaining a billion dollar asset fleet, how he drives accountability through quality assurance, and why his number one goal is providing member delight.

  • Elevating Brick & Mortar

    How Operations and Facilities Drive Brand Performance

    If you run a multi-location brand in the retail, restaurant, grocery, convenience, banking, or wellness industries, you know that great customer experiences are a competitive advantage. This show is for leaders in operations, facilities, sourcing, procurement, construction, and finance – to find out how to accelerate that advantage and drive revenue.

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